Delivery Information
We offer a variety of shipping methods to suit your needs:
Standard Shipping: Delivered within 5-7 business days.
Express Shipping: Delivered within 2-3 business days.
Next-Day Delivery: Order before [1PM] for next-day delivery.
Order Processing Time - Orders are processed within 1 business days. Please note that orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order - Once your order has shipped, we will send you an email with tracking information. You can use this information to track your order on the carrier’s website.
Returns Information
Please do not return any items back to AVS until you have received a returns number. Any items returned without a returns number, will be refused by our warehouse.
Advance Replacements or Credits will only be given if purchased from Audio Visual Security Ltd within the last 28 days or sold to your customer within the last 28 days and a proof of sale has been provided.
Customers are to return items unless purchased within the last 28days then AVS shall collect from you. Proof of purchase must be supplied.
BEFORE RETURNING PLEASE CHECK YOU HAVE DONE THE FOLLOWING:
- Fully tested the product
- Checked fuses, cables, lamps, dipswitches, menu settings, blocked nozzles etc.
- Removed any fluids
- Included remotes, keys, instructions, bottles, microphones, brackets and knobs
- Packed the product in original packaging where possible
- Described the fault in as much detail as possible
- Clearly marked OUTER carton with return number(s)
PLEASE SEND RETURNS TO:
AVS, Unit 6 Adlington South Business Park, Huyton Road, Adlington, Lancashire PR7 4JR (UK)